When you are dealing with a lost or damaged freight load, you need to understand freight claims. Find out the facts about the different types of freight claims that can be filed in Little Rock, Arkansas.

Accidents happen in the trucking business and can result in stolen or damaged freight. Another circumstance that can occur is that part of a shipment may not arrive, which is called a shortage. Whenever something like this happens, a shipping customer has the right to file a freight claim. Before doing so, it is important to understand freight claim rules and the different types of freight claims.

Damaged Freight Claim

There are four major types of freight claims in the freight hauling industry. The most common type of claim is called a damage claim. This is utilized when a shipment is damaged in some way. However, to qualify the customer must notice that the freight is damaged when they receive it from the hauler. Any damage must be noted on the delivery receipt that will be signed by the shipping receiver and the hauler.

Lost Freight Claim

If your freight does not arrive at its intended destination, then it will be considered a loss in terms of a claim. In order to qualify, you will need to reference the bill of lading to verify where the shipment was supposed to arrive and when. If the bill of lading does not show that the freight was signed for upon delivery, then a freight loss can be claimed.

Shortage Freight Claim

A freight shortage is less common in comparison to a damage or total loss. Typically, a shortage occurs when the bill of lading is incorrectly filled out. For example, the bill of lading indicates that there are five pallets to be delivered to you when in fact there should be eight pallets. This discrepancy can be filed as a shortage claim. Another example is when part of a shipment does not arrive for any reason, such as a trucking accident.

Concealed Damage or Shortage Claim

Sometimes freight arrives, is unloaded, and the proof of delivery signed without any concern of damage or shortage. Then, after the driver leaves and the shipment is broken down, damage or shortage is discovered. When this happens you may be able to file a concealed damage or shortage freight claim. This is a more difficult claim to verify, so it is important to have all of the necessary paperwork and proof that the freight did not arrive as intended.

Freight Claim Rules

As you move to file a freight claim, the Transportation and Logistics Council points out four important factors:

  • You must be able to identify the exact shipment in question for the claim.
  • The damage, loss, or shortage has to be noted.
  • You must present a price value for the amount of the damage, loss, or shortage.
  • The carrier involved with the claim has to make a demand for the payment.

For more information about freight claim rules, contact RCX Solutions at (866) 336-9697. We are here to help with all of your freight shipping needs and questions.